Thank you for choosing Hamsa Tech products.

We are committed to providing high-quality and reliable products, supported by a warranty to ensure your peace of mind.

First: Start of Warranty Period

The warranty period begins from the date of purchase. The buyer must provide the original invoice if there is any dispute over the purchase date.

Second: Warranty Exclusions

The warranty will not be valid in the following cases:

• Failure to handle the product with care or in the correct manner (defects resulting from sharp objects, bending, pressure, dropping, breaking, cracking, etc.).
• Damage due to misuse, such as (Neglect, overloading, not following the instructions in the product manual, or not following correct storage guidelines).
• If the product is opened, modified, or repaired by anyone other than an authorized agent, or if unauthorized parts are used.
• If the serial number of the device is damaged or altered, intentionally or unintentionally.
• Malfunctions caused by electrical issues, such as (Power surges or drops, or Incorrect connections or using an unstable power source).

Third: Warranty Terms

• The warranty covers repairs, not product replacements.
• The customer is responsible for the cost of returning the product using a shipping company agreed upon by both parties.
• The company’s service center can open the product to repair it without needing approval from the customer.
• Products with a manufacturing defect will be replaced with a similar or equivalent product. If a replacement is not available, a refund will be issued.
• The company is not responsible for damages caused by misuse or accidental damage.
• The company has the right to keep any parts replaced during the warranty period.

Warranty Duration

• The warranty covers products purchased from Hamsa Tech for a specified period, starting from the purchase date.
• The warranty period varies for each product and is mentioned on the product page on the website (e.g., "Warranty: 1 year").
• Some products may not be covered by a warranty if no period is mentioned on the product page.

Contact Us

For any questions or complaints about the warranty, you can contact us through:

• Email: support@hamsatech-eg.com
• Phone: (+20) 01099363014
• Chat Feature: Available on the bottom-right corner of the website (English) or the bottom-left corner (Arabic).

Thank you for choosing Hamsa Tech!