At Hamsa Tech, your privacy is our priority. This Privacy Policy describes how Hamsa Tech collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hamsatech-eg.com or otherwise communicate with us. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Personal Data Collection

Information that the user directly submits to us through our Services may include:

• Basic contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, account photo, first name, and last name.
• Shopping information including the items in your cart or added to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect

Through forms, user page views, or third-party cookies, we collect:

• Usage Data, which may include information about how you access and use our Site and your account, including device information, browser information, IP address, and other information regarding your interaction with the Services.

Sharing of Data

We share data with third parties under the following circumstances:

• Payment Processors: Payment data may be shared with third-party services like Paymob to facilitate transactions.
• Analytics Providers: We use services like Umami for visitor analytics and Google tools to track user interactions and website indexing.
• Tracking Information: When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties may collect data such as operating system, device type, client type, screen resolution, time of interaction, activities during a session, and IP address.

How We Use Your Personal Information

1. Providing Products and Services: To process payments, fulfill orders, manage accounts, and facilitate returns and exchanges.
2. Marketing and Advertising: For sending marketing communications and tailoring advertisements.
3. Security and Fraud Prevention: To detect and address potential fraudulent or malicious activities.
4. Customer Support: To respond to inquiries and improve our Services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

User Rights

• When you delete your account the information such as first name, last name, username, and password. Cart and wishlist data are deleted immediately.
• Data such as orders, profile photos, billing, and shipping addresses are retained as necessary for legal and operational purposes.

Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided personal information to us, please contact us, and we will take steps to delete it.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call (+20) 01099363014, email us at support@hamsatech-eg.com or use the chat feature in the bottom right corner of the website (for English) or the bottom left corner (for Arabic)..